Hello, there! Thank you for sharing your feedback. We’re happy to hear that you had a positive experience in your interviews with Shopify. The interview process is designed to mimic the type of environment that you may find yourself in as a Support Advisor. The process can be lengthy as we aim to get applicants familiar with the type of questions and channels that they might be handling if they were to receive an offer. It’s great that you were offered a position here at Shopify! We look forward to seeing you grow in your new position. Thank you again for sharing your feedback.