Hey, thank you for leaving a review of your experience! The Support Advisor role is the first point of contact our merchants will reach when they are looking for help and advice, so it's important that they know they are speaking with a real person who will make them feel heard. This is why the interview process is designed to be an informal, natural chat. We want to see your personality, so we give it space to shine through! I do hope you decide to apply again in future if you feel ready. Thank you again for the review!