Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Our BrainBox AI Workplace Presence model dedicates specific in-office days each month to focus on relationships, learning and innovation.

Qu’est-ce que ça vous apporte:

Un avenir durable exige une évolution numérique continue. Notre équipe de solutions numériques est à l’avant-garde du développement de technologies climatiques de nouvelle génération axées sur la réduction de la consommation d’énergie du côté de la demande et des émissions. Notre équipe — incluant BrainBox AI, Nuvolo et d’autres — combine expertise technique et analyses avancées pour créer des solutions axées sur les données qui apportent une réelle valeur aux clients, aux collectivités et à la planète. Que vous fassiez progresser l’IA dans les systèmes de CVC ou que vous stimuliez l’analytique pour accroître l’efficacité, vos idées contribueront à concevoir des solutions pour des collectivités plus fortes et un monde durable.

En tant que gestionnaire de comptes techniques pour l’IA appliquée aux systèmes CVC, vous serez le responsable stratégique des comptes clients, chargé d’assurer la santé opérationnelle, la performance et la valeur livrée par nos solutions CVC alimentées par l’IA à travers les portefeuilles clients. Ce rôle polyvalent requiert à la fois une solide expertise technique et d’excellentes compétences en développement de relations, avec un accent sur la gestion proactive des comptes, la stabilité continue des systèmes et le succès durable des clients à mesure que leurs bâtiments évoluent.

Ce que vous ferez:

***English Follows

What’s in it for you:

A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our team—including BrainBox AI, Nuvolo, and more—combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.

As the Technical Account Manager for Applied HVAC AI, you will serve as the strategic owner of client accounts, responsible for ensuring the operational health, performance, and value delivery of our AI-driven HVAC solutions across customer portfolios. This multifaceted role requires both technical acumen and exceptional relationship-building skills, focusing on proactive account management, continuous system stability, and long-term customer success as buildings evolve.

What you will do:

Strategic Account Management

• Serve as the primary advocate and trusted advisor for assigned customer accounts, understanding their unique business drivers, challenges, and success metrics.
• Build strong, engaged relationships with both technical and executive stakeholders at customer sites.
• Develop and execute account plans that align our HVAC AI solutions with customer goals for efficiency, cost savings, and sustainability.

Continuous Performance Oversight

• Monitor live sites for connectivity, control logic integrity, and algorithm performance.
• Use automated detection tools to identify system degradation and signal issues.
• Track and report on KPIs such as uptime, stability, mean time between failures, and incident rates.

Site Stabilization & Recommissioning

• Proactively initiate interventions in response to building management system (BMS) updates, equipment modifications, or emerging operational issues.
• Lead and coordinate thorough recommissioning or re-onboarding processes to ensure sites consistently operate at optimal performance levels.
• Collaborate with onsite teams to identify instability risks and implement corrective actions swiftly.
• Maintain continuous oversight of critical system changes, ensuring seamless transitions and minimizing impact on AI-driven HVAC operations.

Incident Ownership and Remediation

• Serve as the primary owner for production incidents impacting operational performance within your accounts.
• Coordinate cross-functional response and remediation efforts involving onboarding, product, support, and customer operations teams.
• Liaise directly with customers and engineering teams to facilitate access and changes required for recovery.

Operational Intelligence

• Analyze performance drift and recurring issues; drive intelligent triage and root cause analysis for faults and instability.
• Define when to escalate to human intervention and when to rely on automation.
• Continuously refine processes to minimize alarm fatigue, downtime, and manual intervention.

Automation Partnership

• Collaborate with product and engineering teams to leverage automation that preserves system integrity and optimizes customer experience.
• Ensure automation is used strategically to support comfort and operational continuity, while maintaining human oversight.

Reporting and Value Communication

• Regularly communicate performance outcomes and stability metrics in clear, customer-facing reports tailored to each account.
• Articulate the value and necessity of operational continuity, demonstrating ROI and sustainability impact to customers and internal teams.
• Lead quarterly business reviews and regular performance meetings with customers to ensure alignment and satisfaction.

Customer-Facing Responsibilities and Communications

• Act as the dedicated account manager and primary contact for all customer communications related to site health, performance, and lifecycle operations.
• Forge lasting partnerships by consistently engaging and supporting customer stakeholders.
• Provide expert guidance to customers during operational incidents, quickly mobilizing resolution efforts and keeping stakeholders informed.
• Translate technical solutions and system status into actionable insights suited for technical and non-technical audiences.
• Proactively inform customers about upcoming changes, seasonal transitions, and technology updates to ensure preparedness and system stability.
• Collect customer feedback and advocate internally for continuous improvements and alignment with client needs.
• Champion transparency, accountability, and trust in every customer interaction, ensuring high levels of satisfaction and retention.

What you will bring:

• Bachelor’s or advanced degree in mechanical engineering, facility management, HVAC controls, Building Automation
• Proven track record in account management or technical support in HVAC systems, building automation, IoT, or AI-driven infrastructure.
• Strong analytical, problem-solving, and triage capabilities across multidisciplinary teams.
• Outstanding communication and relationship management skills with both customers and internal teams.
• Experience with monitoring tools and incident management platforms.
• Ability to balance strategic account goals with day-to-day operational excellence in dynamic, unpredictable environments.

Annual Base Salary Range or Hourly Base Pay Range:

$71,503.33 - $99,470.00

Compensation Type:

Salary

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.