Smilegate West Inc. is the North and South American publisher of its parent company Smilegate, headquartered in South Korea. The Company specializes in Free-to-Play online games such as CrossFire. Founded in 2006 with a goal of becoming a leading publisher and digital media distributor of online video games, the Company is built on the principle that online, community-based video games offer unique and compelling gaming experiences with untapped mass market potential and wide social appeal.

The Toronto office employs a staff of widely-talented and culturally diverse employees, led by an experienced and imaginative management team. In publishing CrossFire, one of the most played online FPS games worldwide, with over 6 million concurrent users and 500 million registered players, currently available in 80 countries including China, Vietnam, North & South America, and Europe, Smilegate West Inc. continues to deliver the highest quality free-to-play game experience through its proprietary gaming portals, Z8Games.

For more information about the company and its current product offerings, please visit www.smilegatewest.com and www.z8games.com.

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Position Summary

Smilegate West is on the lookout for a Portuguese speaking QA Specialist who is passionate, enthusiastic and self-motivated to join our team.

The QA Specialist is responsible for finding, identifying and reporting issues with game systems, websites, and any other medium that the players interact with.

• This job post is for a current vacancy.
• This position is a contract role, with the possibility of extension.
• This is a hybrid position, with 2 days in office and 3 days work from home until further notice.
• If you do not answer all screening questions asked when applying, your application may not be considered.

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Position Responsibilities

Analytics and Reporting

• Analyzing the game and identifying issues with the systems
• Reporting any issues found on the bug reporting software (Redmine, Jira, etc.)
• Using the web-based bug database (Redmine, Jira, etc.) to record specific test results, and internal test documents to compile build-by-build status reports
• Creating game situations for testing the systems
• Generate and update test plans based on game features and design documents
• Providing relevant feedback to the direct report regarding game balance and any suggestions to improve consumer experience
• Investigating bug report from Live Operations Associates team to find root cause and report out to the Developers
• Monitor the live service game when necessary and investigate bug reports directly from user reports
• Verifying information from Product Managers to ensure it is accurate and up to date
• Professionally and accurately reproducing/describing game discrepancies in a clear concise manner
• Assist in creating and capturing in‑game scenarios to produce promotional assets for video, social, and marketing channels

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Relationships

• Live Operations team (Product Managers, Customer Support Associates)
• IT Team
• Third Party Developers

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Culture

• Fast paced environment with pressure
• Friendly environment whereby colleagues are helpful and collaborative
• Multiple priorities at any given time requiring a high-level of organization and time management

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Position Outcomes/Objectives & Standards of Performance

1. Issue/bug reports are of high quality and completed in a timely manner.

Reports are thorough, informative, accurate and completed in a timely manner from the initial moment of issue/bug discovery.

2. New builds are properly tested, and minimal bugs are found post launch.

Launched builds are successful and complaints from stakeholders are minimal.

3. Tasks delegated by the QA Lead or other team members are completed in a timely manner while maintaining high quality of work.

Feedback from team members is positive regarding the task.

4. Incumbent demonstrates behaviours aligned with the organization’s values, vision and mission statement.

Feedback from stakeholders and team members confirms that incumbent consistently demonstrates actions aligned with company’s values.

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Required Behaviour, Skills, and Knowledge

• Minimum one (1) year of game testing or quality assurance experience
• Excellent written and verbal communication skills in English AND Portuguese is required
• Availability to work a flexible schedule (e.g. overnight game updates/maintenance)
• Excellent analytical and trouble-shooting abilities
• Strong ability to work under pressure
• Highly organized with the ability to multitask
• Team oriented with solid interpersonal skills
• Ability to respond to issues and provide quick, timely resolution within a tight timeline
• Experience with Microsoft Office (Office, Excel, Outlook)
• Background in game development an asset
• Knowledge in SQL is an asset
• Experience working with bug reporting systems is an asset
• Experience writing test plans is an asset
• PC and/or console testing experience is an asset

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Smilegate West, Inc. is an equal opportunity employer committed to diversity and inclusion. Smilegate West, Inc. will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please contact Human Resources.

We thank all applicants for their interest in Smilegate West, however only those eligible to work in Ontario with a valid work permit and selected for an interview will be contacted.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Casual dress
• Company events
• Flexible schedule

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please tell us your favorite video game(s) and explain why you enjoy the game(s).
• Why are you interested in starting a career in the video game industry?

Language:

• Portuguese (preferred)

Work Location: Hybrid remote in Toronto, ON