J'ai passé un entretien chez Wells Fargo (Oceanside, CA)
Entretien
I showed up. They sat me down and asked me very basic questions. I answered them truthfully and that was the end of it. I felt like they didn’t really listen much to what I had to say.
Questions d'entretien [1]
Question 1
Name a time you dealt with a difficult situation with a customer. What happened and what was the end result of your actions.
Phone Interview - typical interview questions, including situational (STAR Method) questions while learning more about the position. Lasted about 15 minutes with easy to average difficulty level. This is the first of two interviews.
Questions d'entretien [1]
Question 1
What kind of customer service experience do you have?
J'ai passé un entretien chez Wells Fargo (Denver, CO)
Entretien
One phone interview and one in person interview with two people that ask three questions each, requires very specific answers use the Star method when preparing for interviews to have full answers
Questions d'entretien [1]
Question 1
Tell me about a time you helped a customer use mobile or digital alternatives to something you also offered in person
First step is phone screening. They will ask some basic questions like tell me about yourself, how you provide technical support to a customer, what other languages can you speak, and other behavioral questions.
Questions d'entretien [1]
Question 1
Tell me about yourself, your experience handling cash