Internally posted for 21 positions within Wells Fargo for the same position I was in and was offered 1 interview and was declined for the position as they had other qualified candidates.....after 21 years with the bank and 7 years doing this same job position. I should not have had to interview. Wells Fargo should have offerend me a transfer. My customers loved me, respected me and trusted me.

First step is phone screening. They will ask some basic questions like tell me about yourself, how you provide technical support to a customer, what other languages can you speak, and other behavioral questions.