J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Wells Fargo (Milpitas, CA) en sept. 2011
Entretien
The interview is about all sales/customer service experience. Be sure to explain what type of sales/customer experience you had before. What makes you more successful than others. Any previous story to be told in term of sales/customer service. Be ready to do sales role play.
Phone Interview - typical interview questions, including situational (STAR Method) questions while learning more about the position. Lasted about 15 minutes with easy to average difficulty level. This is the first of two interviews.
Questions d'entretien [1]
Question 1
What kind of customer service experience do you have?
J'ai passé un entretien chez Wells Fargo (Denver, CO)
Entretien
One phone interview and one in person interview with two people that ask three questions each, requires very specific answers use the Star method when preparing for interviews to have full answers
Questions d'entretien [1]
Question 1
Tell me about a time you helped a customer use mobile or digital alternatives to something you also offered in person
First step is phone screening. They will ask some basic questions like tell me about yourself, how you provide technical support to a customer, what other languages can you speak, and other behavioral questions.
Questions d'entretien [1]
Question 1
Tell me about yourself, your experience handling cash