The online application was followed by an email notifying me that I had been selected for a phone interview. The 20 minute phone interview with my Recruiter was pleasant and light-hearted -- it seemed like she was just trying to verify some of my application information and learn more about me on a personal level. She arranged an in-person interview with the Branch Manager of the location to which I was applying. The interview with the Branch Manager lasted about 45 minutes and was much more in-depth than the phone interview -- overall a great experience. I understand that it can vary in intensity depending on the type of manager that you interview with. The final interview was arranged with the District Manager, which is meant to simply OK the Branch Manager's decision. In other words, if you get an interview with the District Manager, it's because the Branch Manager has selected you for the job. I received a call from the Recruiter with a job offer, and a subsequent email formalizing the offer.

First step is phone screening. They will ask some basic questions like tell me about yourself, how you provide technical support to a customer, what other languages can you speak, and other behavioral questions.