It was very laid back, calm and relatively easy. I filled up an application online, wasn't expecting to hear back tbh. Got a call the next day to come in for interview a few days later.This was on Friday. I went for the interview on Wednesday the following week. My appointment was at 10am, I got there 15 min earlier. Went up to the 3rd floor and spoke to customer service. Then a guy took me up and I was said to sit and wait , he was nice though. After 5 min the manager came to meet me and took me into a small room. She was really nice, nothing intimidating. The questions were exactly what I gathered here. I did a proper research on all the questions honestly, it really helped me a lot. Whilst I was speaking she was writting everything down taking notes, After interview I was told it would be about 5-10 working days to hear back either way via email.

I was taken into a room and was ask questions. Very basic questions such as: - if you had to assistant a frustrated customer what will you do to address the situation and calm them down. It was a very easy process