It was very laid back, calm and relatively easy. I filled up an application online, wasn't expecting to hear back tbh. Got a call the next day to come in for interview a few days later.This was on Friday. I went for the interview on Wednesday the following week. My appointment was at 10am, I got there 15 min earlier. Went up to the 3rd floor and spoke to customer service. Then a guy took me up and I was said to sit and wait , he was nice though. After 5 min the manager came to meet me and took me into a small room. She was really nice, nothing intimidating. The questions were exactly what I gathered here. I did a proper research on all the questions honestly, it really helped me a lot. Whilst I was speaking she was writting everything down taking notes, After interview I was told it would be about 5-10 working days to hear back either way via email.

Easy and common interview questions, ask about how your previous experience applies to this role. How you handle conflict and resolution. How you handle different customer service situations and how to react with coworkers.