Thanks for taking the time to write a review and I'm sorry your experience with us fell short. Without more detail on your experience, it's difficult for me to provide you some feedback and address this with our team, so if you're open to it please email me at beckym at hubspot dot com so we can have a deeper conversation on your experience. We certainly don't claim to be the experts and are always trying to get better, so I'd appreciate learning more. Thanks for investing time to chat with us. Best, Becky