8y
Sorry to hear this didn't have the happy ending you were hoping for. Unfortunately, the Take the Interview set-up can definitely be a little awkward, but we've found it's the best way to solve for our candidates so they can do the interview on their own time without a ton of coordination and scheduling on our end, and we've created content to make it easier for candidates to know what we are looking for and when. To your point on experience, you're right that you don't have to have experience to join our support team, but we often find people bring their expertise to bear in different ways that help illustrate how they would perform on the job. Nonetheless, we can message it a bit differently so it's more clear. Either way, I hope you stay in touch and appreciate the feedback! -Katie