Phone interview, then series of tests in person, and afterwards you sit with a claims rep before sitting with a manager for final questions. Be prepared to take an assessment that shows if you can handle simple workload functions of data entry before another section where they put you in a situation of answering several phone calls while having work thrown at you as well. Keep a cool head about you and don't show frustration.

During my interview process there was two main interviews. The first one was more of a screening to make sure this was a job I was interested in, and on the flip side one that I qualified for. The second interview was via video and was much more focused around the job and what would make me as a candidate suited for the position.