J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez CIBC (Guelph, ON) en oct. 2013
Entretien
Took place at the branch with the branch manager and assistant manager. Asked a few situational questions. Overall it was great. Seemed very will to teach whatever was needed and offer opportunities to advance within the company. Explained it was a tight group on the front line
Questions d'entretien [1]
Question 1
What about you do if you had an angry client come it due to a bank fee being charged when it was not suppose to be?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Questions d'entretien [1]
Question 1
How would you approach on specific customer problem etc