J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez CIBC (Hamilton, ON) en juill. 2015
Entretien
Applied on the CIBC website. I was contacted after a week to set up a phone interview. I have just completed the phone interview and was told that I may hear from a branch manager within a week for a final interview then the week after I had an interview with the branch manager.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Questions d'entretien [1]
Question 1
How would you approach on specific customer problem etc