J'ai postulé via un recruteur. Le processus a pris 2 mois. J'ai passé un entretien chez CIBC (Toronto, ON)
Entretien
Got interviewed by cibc hr and got a call 2 weeks after handing in my resume. Call went well asked a few behavioural questions. It last 20 minutes... After a month of applying through branches i get a call from the district manager for a csr position. I went into the head office and got interviewed by the district manager and the talent aquisition manager. The interview lasted 30 mins and I enjoyed it because they made me feel comfortable right when i walked in and let me take my time to answer the questions. It was all behavioural questions. I thi k they liked the fact that i told them i have a passion for sales and being a csr would give me the step in the doorway for greater oppertunities within the company. They saw I really wanted it and i thanked them for the interview and got a call back 2 days after my interview and was offered a position.
So far i love working at cibc , jobs really easy once you get used to the system and my coworkers are great :)
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Questions d'entretien [1]
Question 1
How would you approach on specific customer problem etc