J'ai postulé via une autre source. Le processus a pris 3 semaines. J'ai passé un entretien chez CIBC (Toronto, ON) en mai 2015
Entretien
The branch manager called me to have a chat or interview with me. It was not like a interview but a chat. The manager wanted to know my personality and if I am going to work for a branch in a long period.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Questions d'entretien [1]
Question 1
How would you approach on specific customer problem etc