J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez CIBC en nov. 2009
Entretien
one phone interview, two face2face interviews.
the in person interviews took place at one of the branches. the interviewers were very nice, questions were standard interview questions with a little more emphasis on real life experience.
Questions d'entretien [1]
Question 1
provide an example of your extremely satisfying customer service.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Questions d'entretien [1]
Question 1
How would you approach on specific customer problem etc