- In-person interview was 1-1 with a hiring manager (approximately 30-45 min). Asked a series of questions (eg. previous customer service experience, why CIBC etc.) and included a role-play scenario. Hiring manager was pleasant and friendly during the interview and great with follow-up post-interview.
- Background check was done by BackCheck. Asked for employment verification, performance references, etc.
Questions d'entretien [1]
Question 1
Tell us about a time when you dealt with a difficult customer and how you solved the problem.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Questions d'entretien [1]
Question 1
How would you approach on specific customer problem etc