J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez American Express en juill. 2015
Entretien
Applied online and had HireVue video interview (just me talking to webcam and answering preset questions on the screen. This was awkward for me, as I've never done an interview this way, but not bad. Approximately one week later I had phone interview with recruiter. He said I was an excellent candidate and forwarded my information to the hiring manager and another senior employee who scheduled a video interview for the next day. It was 1 hour long and typical behavioral based questions. It wasn't easy - they want VERY specific cases, not generalities so be prepared! Also had to have 3 questions about American Express to ask at the end. I was told I would hear back within 4 days (my video interview was on a Friday, so by the following Tuesday). It's been over a week and I've heard nothing yet. I'm told this is a good sign, as I would have gotten an email rejection had they not wanted to hire me. So I'm hopeful that an offer is in the works.
Questions d'entretien [1]
Question 1
Tell us about a time you had to deal with an irate customer. How did you handle it and what was the outcome?
Super interactive including a recorded interview, after passing the hirevue recorded interview I had a virtual face to face and was offered a job at the end of the interview.
J'ai postulé en ligne. Le processus a pris 6 semaines. J'ai passé un entretien chez American Express en avr. 2021
Entretien
Process was long poor communication on scheduling led me to have a difficult time requesting time off at my then current job. Initial was a phone screening, then a group interview prep and finally a group interview.
Questions d'entretien [1]
Question 1
Experience on customer service and how you handle problems.
J'ai postulé en ligne. Le processus a pris 2 mois. J'ai passé un entretien chez American Express en oct. 2018
Entretien
Applied online on American Express Careers section I received a email saying that I was selected for a phone interview I set up phone interview for 3 days later the phone interview was thorough she asked a lot of questions Some were basic about my application and some STAR Format we spoke for about an hour and she informed me that she was moving me forward in the process and that the next step would be a Meet and Greet this was a panel type interview It was all virtual as this is a home based position but the meet and greet was me 5 other candidates and 4 interviewers The first part was a introduction every one takes turns introducing yourself and a quick intro about your experience after you go to a private interview with one of the interviewers there they will ask a ton of questions STAR format I don’t remember the questions and then we roll played this went well then I was sent back to the group call and was split with two other candidates to chat about the company and ask any questions we may have after that we were all told that we would hear something back within three days. About a week or so later I received a email saying that I was selected as a finalist for the position and I would be contacted in a few days to go over a few things I didn’t hear from him until 3 weeks after that email and he made an offer and sent all the info about schedule and equipment. It was tough but I enjoyed the process they only choose the best.
Questions d'entretien [1]
Question 1
Name a time you had to deliver exceptional customer Service