Great Experience, Encourages Growth - Avis employé Customer Success Guru Shopify

5,0
23 juin 2018
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great pay and benefits for the work. Not treated like a 'call center employee', work is team-based, and you're encouraged to grow in your role and take on more responsibilities and specialization.

Inconvénients

Work can be draining at times, tons of competition exists for upward promotion. The platform we support is always changing and 'mutating' in new ways, and keeping up with it can be exhausting. That being said, there are tons of resources available. Just don't put in the bare minimum and you'll be fine.

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5,0
10 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Inconvénients

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

2,0
29 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Inconvénients

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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