You are invited to the customer care offices of Zalando for an interview. You are received by the head of the customer care section you applied for and are being explained the job and details around it. To proceed further, you are being given a simple test about customer care in general but more broadly how to handle a customer in certain specific situations. Although it might seem a bit difficult, the team assisted me and helped me through each steps.

It was entirely an online interview process via Google meet. The interview lasted for about fifty minutes. The interviewer asked a total of twelve questions. Some of the questions were practical questions asking the interviewee to give examples of projects undertaken to date.