Video and in person interview
Had an assessment test and 4 questions for us to answer via a video. The in person interview wasn't very long. Was mostly customer service type questions
Questions d'entretien [1]
Question 1
What's the best customer experience you've given or received
J'ai postulé en ligne. J'ai passé un entretien chez Xero en juill. 2026
Entretien
I interviewed for a role at Xero. The interview process felt heavily focused on STAR method and structured responses rather than evaluating actual skills and experience. Also, Interviewer was late to join.
I was told I had the right skills, leadership experience, and was overall suitable for the role ( was doing same from past 4+ years), but was rejected due to longer answers and not following the exact STAR format. It felt like the process prioritised format over substance.
Recruiter was kind enough to offer feedback, which was appreciated. If you're interviewing here, I'd recommend DON'T,
Questions d'entretien [1]
Question 1
Tell me about a time when you disagreed with manager and it lead to an improvement in a process ?
J'ai passé un entretien chez Xero (Auckland, ) en avr. 2026
Entretien
I had initial screening and then 1 hour assessment with behavioural questions and video interview. It was fast and moderately difficult. Then after a week of the assessment submission I got an email from HR team for initial interview. I am yet to take part in this interview and this will the my opportunity learn more about the company and the hiring process.
Online assessments then in person interview. Basic interview questions like which values do you align with most and why do you want to work here. Online assessment questions were basic accounting knowledge such as accrual vs cash accounting.
Questions d'entretien [1]
Question 1
Why do you want to work here and which value of Xero aligns most with you.