J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez USAA (Phoenix, AZ) en févr. 2015
Entretien
The first step is a phone interview, if they like you they will send you an online assessment. Then there is the in person interview where the final decision is made. The phone interview is very basic and just lets you know about the position and asks some basic questions to determine if you both feel like moving forward. The online assessment is pretty simple, just a portion to test how you handle simulations of a mock call. Then a portion of how you would handle certain situations. Last was the in person interview where they would really go in depth and start drilling down to specific questions and situations to determine if you are a good candidate.
Questions d'entretien [1]
Question 1
They asked questions about how I have dealt with angry or upset customers before.
conducted a phone interview followed by in an person interview. mass hire, conducted orientation with a large group of people from various departments. From start to finish roughly a 2 week process.
J'ai postulé en ligne. Le processus a pris plus d'une semaine. J'ai passé un entretien chez USAA (San Antonio, TX) en juin 2015
Entretien
Interview process was fairly simple. After initially applying I recieved a phone call 2days later from their HR department in which they conducted a light screening to see if I would be a good fit for the role. After getting the ok to proceed to the next step. I was told I would have a phone interview later that week with a hiring manager. This interview was also pretty simple. It consisted of your typical customer service interview questions (i.e. "Name a time when you had to deal with an angry customer, what was the situation, and what did you do to diffuse the situation?"). Overall the interview lasted about 30mins and once I was done they immediately informed me that they would like me to come in and meet in person with a department manager for one final round of interviews. This interview was alot tougher then the 1st call. When i arrived, i was told i would be interviewing with 3 managers as apposed to 1. This initially made me nervous a little but I play to win, so I put my game face on and got myself mentally prepared. This interview had alot behavioral type interview questions and focused on sales alot more.
Questions d'entretien [1]
Question 1
Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it?
J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez USAA (San Antonio, TX) en mai 2015
Entretien
Applied online,
Received email 6 days later
5 days after I completed and passed assessment,
I received email scheduling phone interview the following Friday, but I had to reschedule for Monday the following week.
At this point I had successfully passed round 1 of interviews with recruiter. I was then, prompted to complete background check and drug test. I am scheduled for an interview with a Hirng Manager.