After applying online through their job portal I was contacted almost half a month later to do a phone interview and received an email shortly after that I was selected to join the interview process on the usaa campus

I received an email asking for my availability for a phone interview with an HR manager. It was not too long, maybe 20 minutes. She asked a few STAR questions which seemed to be checking for personality and cultural fit as well as behavioral patterns. She was very friendly and I felt like it went well.