Applied online and received an email about 45 minutes later with an online assessment. Took the assessment and 2 days later I received an email about a job interview. After the first interview I was referred to a second one. After the second interview I was told wait 3-5 days for a response. About 24 hours later I received a job offer.

The interview process is relatively straightforward. For any contact center role, they take into account any customer-facing positions you’ve had in the past and prioritize your most recent experience. Having at least some knowledge of the military community helps as USAA remains loyal to its member base, which is composed mostly of those who were in the military or have had family that served.