J'ai postulé en ligne. J'ai passé un entretien chez TTEC en juill. 2023
Entretien
It was easy. The HR was friendly. He was asking about my experience and what I know about the job that I'm applying for. They gave me an offer but it was not up to my standards.
Questions d'entretien [1]
Question 1
*tell me about yourself *What do you think is the 3 most important characteristic that you'll need as a Customer service representative
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.