Le processus a pris 1 semaine. J'ai passé un entretien chez TTEC en févr. 2008
Entretien
Our Bilingual Customer Service Representatives work in our inbound Call Center (no sales, no telemarketing, no collections - just customer service). MoneyGram is a international money transfer company which is responsible for moving money around the world. As a Customer Service Representative you will answer customers questions such as How much does it cost to wire money or Where is my nearest location to pick up a money transfer. We have over 500 Customer Service Representatives that work in our call center (In Lakewood, CO near Hampton & Wadsworth) and speak over 20 different languages to help customers from around the world.
Questions d'entretien [1]
Question 1
Our Bilingual Customer Service Representatives work in our inbound Call Center (no sales, no telemarketing, no collections - just customer service). MoneyGram is a international money transfer company which is responsible for moving money around the world. As a Customer Service Representative you will answer customers questions such as How much does it cost to wire money or Where is my nearest location to pick up a money transfer. We have over 500 Customer Service Representatives that work in our call center (In Lakewood, CO near Hampton & Wadsworth) and speak over 20 different languages to help customers from around the world.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.