J'ai postulé en ligne. J'ai passé un entretien chez TTEC (Belfast, Irlande du Nord) en févr. 2013
Entretien
I saw the job advertised on the job centre and went to Teletech website to apply, you have to submit your CV and complete the normal personal and professional questions about your background and experience. Then a few weekes later I was invited to an internet assessment which takes about 1 and 1/2 hours, different tests, computer skills, customer service skills, technical skills and attitude to work questions, if you pass that, you will be invited to an interview
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.