J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez TTEC (Palm Bay, FL) en nov. 2017
Entretien
This was a work at home position for Best Buy Primary Support. They have various other contracts but Best Buy has been very consistent with them over the years. They start you out at a part time temporary employee. They never hire you as a permanent part time or full time employee unless you are hired as a manager.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.