J'ai postulé en ligne. J'ai passé un entretien chez TTEC (Atlanta, GA) en sept. 2017
Entretien
The interview was 50+ people on a conference call/Zoom presentation. It was not really an interview per say, it was more like a brief job description and a very brief summation of salary, schedules, and all other important information.
I applied for a part time position, but came to find it was a full time, seasonal position. The pay is significantly lower than I had expected as well. They wont tell you your schedule until your orientation/training. You must have an approved headset, and USB prior to starting.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.