J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez TTEC en sept. 2011
Entretien
TeleTech has a great hiring and interview process. The entire process is handled by phone and web. The responses are always within the time frames given and the instructions for advancing in the process were clear. I began an application on the company website and received an e-mail invitation to schedule an appointment for an interview within days. The interview was a web and phone conference format and took about two hours. I received a formal offer letter within less than a month of starting the process.
Questions d'entretien [1]
Question 1
What are the qualities an effective customer service representative should have?
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.