It was pretty typical of a customer service interview. How are you with people..describe yourself in a tough situation..how would you describe how you handled a difficult customer...what is important when dealing with people, what's your problem resolution process, how do you encourage your team mates, what would you do in a scenario where you know someone is doing something wrong and it affects the organization, etc... Two people interviewed - a Senior Manager and Team manager. One read from a list of questions about scenarios as mentioned above, the other wanted to see how I responded to the questions and asked questions in between based on my answers.

I was selected for a skills based test, then I was called for a telephone interview first , then physical interview consisting of a panel of managers. Interview was about 45 minutes long.