I applied online through Indeed. Was contacted about 5 days later through email and was asked to take a personality profile assessment. Once that was done, I was contacted the next day by the rbc hr through the phone so we could schedule a telefone interview. 3 days later I had my phone interview. Was asked questions like : "Why this position?" "Why choose this over your current job?" "What  are your long and short term  goals"? "Do you speak any other language?" "Tell me a time when you went above and beyond for a  customer" "Salary expectations" She also asked a few things about my resume, past jobs and school. As well as sales experience, if any. Very easy going and informal. That same week we scheduled an in person interview at a local branch and had a somewhat formal scenario. Questions like: "Tell me about yourself?" "Why rbc?" "Why a teller?" simple and very standard questions. You are then asked to sell a pen for example, to your interviewers. Once the interview is over they ask you if you have any questions/concerns. 3 days later was hired!

A short HR phone screen followed by an in-person interview with two branch managers. It involves behavioural questions and questions about specific experiences on the resume. There might be a role playing element in the in-person interview.