J'ai postulé en ligne. Le processus a pris 5 semaines. J'ai passé un entretien chez RBC (Toronto, ON) en janv. 2014
Entretien
Applied online, received an online assessment a few days later. Then a week later called for a phone interview (lasted 30mins) and was told to come in for a 1:1 interview (lasted 1hr) the following week. Received an offer by phone 3 days later.
Questions were similar in both interviews:
1. what do you know about this position?
2. why rbc?
3. short term goals?
4. Time when you couldn't sympathize with a customer
5. Time when you delivered exceptional customer service?
6. Are you comfortable with sales targets?
7. How did you hear about this opportunity
8. How do you deal with angry customers
9. Tell me about a time when you had to sell something a customer didnt ask for
Hope this helps!
Questions d'entretien [1]
Question 1
Nothing too difficult or unexpected. Just practice answering these questions and make sure you know the details of your resume, because follow up questions may be asked. and Constantly emphasize your love of customer service!