J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez RBC (Toronto, ON) en mai 2017
Entretien
1) Applied online to a Client Advisor job posting.
2) Completed an assessment (skills/behaviour).
3) Received a call requesting an interview date/time.
4) Had a one on one interview with the Manager which lasted about 30 minutes.
5)Received an offer on the same day, pending background checks.
6)Once all background checks cleared (Education/Criminal/Reference), was given a start date.
7) Total Process took roughly 2 weeks.
Questions d'entretien [1]
Question 1
1) Please elaborate on previous job experiences
2) Why do you want to work for RBC?
3) Role Play- "Customer wants to escalate an issue, how do you handle it"
J'ai postulé en ligne. J'ai passé un entretien chez RBC
Entretien
A short HR phone screen followed by an in-person interview with two branch managers. It involves behavioural questions and questions about specific experiences on the resume. There might be a role playing element in the in-person interview.
Questions d'entretien [1]
Question 1
Why RBC? Why this role? What's the one time you went above and beyond to ...?
the interview is easy. 1st with HR, 2rd with a branch manager. Most questions are behaviour questions and experience related to customer services and sales. The interview is quite quick, just 15-20 minutes
Questions d'entretien [1]
Question 1
Do you have sales experience?
Tell me about a time you deal with a frustrated client
The interview includes 2 rounds: 1st round with HR, 2nd round with branch manager. You need to have IFC certificate for the position, but actually they don'r use this one
Questions d'entretien [1]
Question 1
background for 1st round, and behavior questions for 2nd round