I initially went into the store and spoke to the store manager ( who I didn't know was the store manager until later on). I applied online, and typed up my resume and cover letter. I followed up a few times, and finally got an interview. There is supposed to be two interviews, one with the hotel manager and the second on with a store-side manager, in this case the store manager. He did not feel the second interview was necessary so the hotel manager went on with the process of acceptance.