Virtual interview with the ability to re-record responses. If you're selected after that, then you'll be invited to the store for an in-person interview with a manager from the department you're applying to.
Questions d'entretien [1]
Question 1
Tell me about a time when you delighted a customer.
J'ai passé un entretien chez Nordstrom (Thousand Oaks, CA)
Entretien
So easy, I went to a job fair and was hired on the spot. They need people in the kids department, that's the easiest section to get into. They just ask about your personality and who you are.
J'ai passé un entretien chez Nordstrom (Austin, TX)
Entretien
Was inside Barton creek mall, hiring manager was prompt and clear with questions ranging from how I would handle difficult customers, to my personal experiences that could apply to the job.