Le processus a pris 1 jour. J'ai passé un entretien chez Nordstrom en janv. 2008
Entretien
Overall, the organization’s interviewers were very professional. I was interviewed by two people – the store general manager and assistant manager. Both offered impressive knowledge of their job and organization. Excellence in customer service is their main objective. So, you better be prepared to offer multiple customer service examples when asked. You will also need to provide examples of conflict resolution. For example, how you dealt with an upset customer, or you resolved and type of conflict within a sales environment. Also, their culture is big on “promoting from within” – so you will need to consider the pros and cons with working in such a culture.
Questions d'entretien [2]
Question 1
Tell me how you resolved a conflict with a customer?
J'ai passé un entretien chez Nordstrom (Thousand Oaks, CA)
Entretien
So easy, I went to a job fair and was hired on the spot. They need people in the kids department, that's the easiest section to get into. They just ask about your personality and who you are.
J'ai passé un entretien chez Nordstrom (Austin, TX)
Entretien
Was inside Barton creek mall, hiring manager was prompt and clear with questions ranging from how I would handle difficult customers, to my personal experiences that could apply to the job.