Applied online, received an email to schedule a phone interview (basic questions). After the phone call they set up an in-store interview, a group of 10 or so met at the customer service counter. Led to a break room of sort that had table set up & the diff. managers call you to a table, multiple interviews occurring at once. They had to reschedule my store interview b/c they scheduled too many interviews on the original interview day.

I applied online. The interview was split into two parts. An at home video recorded interview done by corporate and then a few days between to find out I moved along and will be interviewed in store. Overall they were fairly common and easy questions. Mainly behavioral with how you would act in difficult situations or sharing an actual experience you with a difficult customer or something else along those lines. I know some people get a phone interview instead of the video recording first, I'm not sure what the difference is in getting those.