I was out of town so all of my interviews were over the phone. I had to go through 3 interviews before I was offered the position. The first one was with a company that they hire just to weed people out. It lasted about 30 min. It was generic questions... describe an outstanding customer service, how would you handle an angry customer, etc. My second interview was with the Human resources assistant manager. It was pretty easy. More generic questions. There was one that was hard though,,, i was asked to role play on the phone and sell her a pair of shoes. Its hard to sell sometihng that doesnt actually exist. Third was with HR manager, and fourth with store manager. The last two were extremely short... I think if you make it to the last two your pretty much in.. just be friendly and sound enthusiastic about Nordstrom and their culture.