I applied online, and then scheduled my phone interview, which lasted for about five minutes. It was really brief and only really asked why I wanted to work for Nordstrom, if I had any sales experience, and what my schedule is. I really focused on how much I liked the Nordstrom culture and customer service.. it was a lot easier than I was expecting! Before hanging up he scheduled another interview with me which happened a few days later. My first one on One interview was with the HR manager.. it was about 20 min long and was fairly easy. She asked a lot of questions about my previous experience and just personality questions. Like how do I solve a problem, how do I deal with an angry customer, what is something I'm proud of And how did I get there, ect. . So after she was done (and they write everything down) she set up the final interview for the next day with the manager of the department I was applying for. The final interview was the most nerve racking! I was asked a lot of the same type of structured questions, like how do I complete my daily expectations, a time I went above and beyond for a customer.. and then we went to the department and I had to sell her an item-- that was the scary part for me lol the whole interview took a little over an hour! I received an email 30 min later and they were asking for me to complete a background check.. then when I finished I received a call from the first person I spoke with and got an offer!