The process takes several visits. After applying, i received an email within 2 days asking me to schedule my multitasking test. I went in for the test 3 days later. The test was a typing test along with made up typing scenarios. Do not stress too much about this test, but perhaps google some typing games and practice a bit first. After passing that test, they will schedule you for an interview, My interview was exactly 1 week later. This interview was about 1 hour long. The first part was situation questions, job history, basic interview stuff. Next was role playing. I was given information and 20 min to study for a made up company. The interviewer went to next room calling me and pretending to be a customer, I had to handle these calls. It was not too bad! Next after that she said did I did great and was on to next step. Next step was to shadow an associate and listen to them on the phone and see how the job is done. After about an hour of that, they pull you in a room for another interview! I had 3 managers/supervisors ask me more interview questions. After all of that, they left room for a few minutes, came back in and offered me the job.