I was contacted a few days after I applied online. I started out with an hour long phone interview. This initial interview was more generic questions...what is your biggest fear of working at GEICO; what do bring to the table that other applicants don't; why do want to work for GEICO; how did you hear about GEICO;...lots of other behavioral questions (make sure you don't have any vacation plans for the first 6 mos of working because they dont want you to miss during that time and you're vacation time doesn't accrue until after that anyways). After that we scheduled another interview in which I came in and took a typing test and multitasking test (those were pretty easy). After those tests I read and filled out some paperwork about the different positions available at GEICO among other things. Then I was called in to do some role play(pretty difficult). I was given files on different fake customers insurance coverages as well as info on the company policies and was to pretend to be a rep. from the company and handle 3 of the customers that called in. They try to see your limitations b/c one person could hardly speak english and the other person was an angry customer and the last person was "normal". I felt I butchered the first call b/c I couldn't explain the policy to the lady, the second call was an angry man and I did "ok", the third call I felt I did well on. My advice for role play: address each of the people by name, EMPATHIZE with their problems, getting the technical stuff all right isn't as important, they can teach you that, but the empathy not as easily. Also exhibit good customer service skills: Friendly tone, inflection in the voice, and don't let the customers agitate you, it's all fake anyways. Those are the things they want to see. After the role play they graded everything I did and said they would get back to me. I didn't think they'd call me back but they did and said I did well overall. After that I continued through the process that consisted of a personality test and job shadowing. And then a final presentation and group/panel interview (for the leadership program only). I was supposed to do all that in one day but couldn't because of their schedules so I did them separately, the personality test and shadowing one day, then the final presentation and interview another. So it took three weeks but I only interviewed on one day each of those weeks. My advice: On the personality test don't put too many answers in the middle or else you'll fail, mark the extremes as much as you can. Pay attention on the job shawdowing to decide if the work and environment are for you. For those doing a presentation(~15 min): PRACTICE, PRACTICE, PRACTICE. They will be really impressed if you are well prepared, it says a lot about you. Don't be imitated by the group interview just answer the question of the people who ask it of you, they'll all ask something. These questions are VERY job specific so do your research on the position and be prepared to give your case of why you fit into the leadership program: what makes you leadership material? How can you be sure you're able to lead people, what would you do to motivate /lead people? Even questions about the position itself you're applying for. I made the mistake of taking so much time to prepare for my presentation that I didn't prepare enough for my interview afterwards (45min-1 hr long), but I did something right b/c they called me the next day and offered me the job. Overall , the process is intensive so be prepared. During the interviews they'll hit with one question after another it will seem like forever but if you do you're research on why you fit into the position beforehand, it will be so much easier to answer all their questions, and have specific examples ready of your skills, accomplishments, etc. that prove you're right for the job, plus do some reasearch on the company. The interview process is great looking back b/c its a challenge.