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      GEICO

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      Recherches associées: Avis sur GEICO | Offres d’emploi chez GEICO | Salaires chez GEICO | Avantages sociaux chez GEICO
      Entretiens chez GEICOEntretiens d’embauche pour Customer Service Representative chez GEICOEntretien chez GEICO


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      Entretien pour Customer Service Representative

      23 oct. 2014
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris plus d'une semaine. J'ai passé un entretien chez GEICO en oct. 2014

      Entretien

      I applied at the Geico website and took the personality survey. I made my answers match up to the most positive answer choices and got an email from HR within 24 hrs to schedule a phone interview. HR was timely and called within 1-2 mins of scheduled time. I was asked why I wanted to work at Geico and where else I was applying. After showing a real interest in the company I got email from HR stating for me to call in to schedule testing and interview day that was to last between 3-5 hrs. I took off a day from my currnet job to go in because the process looked really long and I did not want to prolong any longer than needed. I came in and about eight of us were computer testing. After passing test, waited for interview with HR team and did well enough to move to the roll play part of interview. Passed the roll play with same HR manager and was moved to next phase. I had to wait 1.5 hours because it was lunchtime, so left and came back. Did shadowing of current rep on project that I would be working and then interviewed with to team managers in the department. They asked how my experience would lead to success at Geico and would I be comfortable working the hours they were hiring for. Since I wanted a pay raise, I can work any hours they needed. Overall, not most desirable but left flexibility for other stuff when off. I was waiting to move on to the background check and get my "you're hired" letter and go home. However, I was asked to interview with the two department managers. I was asked would I be okay with the repetitive calls and having to talk to a lot of people back to back without any real break in the monotony. I was ready and reassured them of my desire to make a lifelong career in the Geico ranks. They asked about where else I was applying. I guess they felt i would leave for another job because I said I was looking at jobs with the federal government and science and technology jobs. I know they spend a lot of money paying for you to be a licensed auto insurance in like 5 states or however many are required for your region. I understand that they want to protect their investment and want to make sure you are not going to run as soon as something better looking comes your way. I also understand that they want someone who is going to be competent. I was reassuring and confident that i could do good things once hired. I got the "you will here from us in the next few days" at the end of a long day. I did hear from them within 24 hours with a "thank you for taking interest in our company" and "apply back in 6 mos." Like I wrote earlier, I understand why they want to protect their interest. I don't understand why it takes them a whole day of time to say, "if you have a bachelors in anything other than business or liberal arts majors, then you should apply to our other positions or other companies." Overall, I lost a day of pay and was exhausted at the end of the day. I interviewed for jobs that paid more and were a fraction of the time shorter. Hopefully, Geico will shorten its process, but i imagine it won't happen anytime soon. This has renewed a fire in me to really pursue jobs that would take advantage of the skill set i have (What Color is Your Parachute book by Richard Bolles) and not stop until I have a job that benefits me, careerwise and building my skill set, and benefits the company.

      Questions d'entretien [1]

      Question 1

      How long do you think you could see yourself in (or be satisfied with) this position?
      Répondre à cette question
      3

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez GEICO

      Entretien pour Customer Service Representative (CSR)

      7 mai 2026
      Candidat à l'entretien anonyme
      Virginia Beach, VA
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez GEICO (Virginia Beach, VA)

      Entretien

      There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.

      Entretien pour Customer Service Representative

      27 avr. 2026
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via une autre source. Le processus a pris 2 semaines. J'ai passé un entretien chez GEICO

      Entretien

      Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour

      Entretien pour Customer Service Representative

      30 mars 2026
      Candidat à l'entretien anonyme
      Tampa, FL
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez GEICO (Tampa, FL)

      Entretien

      It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.

      Questions d'entretien [1]

      Question 1

      1. Tell me a time when you had to deal with a customer and provided empathy?
      Répondre à cette question