Everyone gets a call for an initial interview which will last 30 minutes and review your employment history and any gaps in employment. They'll also ask why you're interested in the job etc. Getting past this is easy unless you admit to being a serial killer. You have to remember that how GEICO hires people is by casting the largest net possible, then slowly eliminating through a several step interview process. Once you go in for your test - for me it was a Liability Claims Rep - you will be put in a room full of computers and carious other applicants applying for various other positions. The computer test you'll take is fairly easy and will test your typing skills and your ability to transcribe information and learn computer systems. This is tested by setting you up as a representative for a fictional company which processes insurance claims and sells new policies. You'll be given several different scenarios from callers and emails where you'll basically have to input into this fictional system, whether the person wants to start a new insurance policy, file a claim for an existing policy, cancel an existing policy or alter an existing policy. The computer system is set up by giving you a set time to complete all of the inquiries coming in - for each one you have to choose what the caller is calling about (new claim, new policy etc) then transcribe the appropriate information (policy number, what the claim is about, how they want to pay etc.). The second part of this computer test will have you transcribe a statement from a client about some fictional claim they intend to file. It is set up with a divided screen - the top portion will be an account from the claimant which you have to read and transcribe. It tests how fast you can type and how many mistakes you'll make. Easy really - just get done with more than two lines and you'll pass. Once you have passed your test the HR team will come in to interview you. Q's run the range from "why would you be good in this position" to "tell me about a time when you weren't able to please a customer and how did it turn out?" and "what would you do if a customer called in and you couldn't do what they were asking of you". Definitely got an algorythm esq. feel. Also got the feel that they realize nobody grows up wanting to be in insurance...but this was a feeling I got from my HR person - not something the company said openly of course. SO - from the interview process (which lasts about an hour) - you'll go on to the roleplaying exercise, assuming you pass. This was actually kinda fun because the person on the other end of the phone is your interviewer and they have to pretend to be everyone from a shiztey contractor who is trying to overcharge for services to someone who doesn't speak any english. How it works is they set you up in a room with an instruction manual which explains to you a scenario in which you represent a claims representative from a fictional real estate company. You'll read this instruction pamphlet which contains what you need to know about the policies offered, and will be given several case files (which will be referenced during the calls you are about to take) and some information on the cost of the different policies. You'll also be given some forms which you have to fill out based on the calls you'll receive. Basically they want to see how well you can learn the process of filing new policies, filing new claims, talking with contractors and NEVER ACCEPTING THE INITIAL BID (if you get it below 5% of the initial bid that is acceptable) - and reviewing customer information. Once you take your calls - which range from someone filing a new claim to buying a new policy and an angry customer who wants to redo his house with the insurance company's money instead of just fixing the damage - you'll turn in your paperwork which will be graded along with your response to the calls. FROM HERE - if you pass - you'll be taken to shadow a claims representative on the floor. MAKE SURE TO ASK QUESTIONS as if the person you're shadowing doesn't explain much or do much during your hour long session with him/her - you won't have anything to tell the supervisor who will be interviewing you in the next phase of the process. Once you're done shadowing you get an interview with the person managing the TCR1 representatives which you'll be working with. This person, again, asks you everything the initial HR person did during the first part of the process and again notes everything in little boxes on a sheet of paper. The fact that GEICO will be investing a lot in you during the training period is emphasized - and if this person likes you - you can go on to the final step which is the background and credit check, along with the physical. My experience was exhausting as I did ALL these steps in one day - it took me SIX HOURS. The starting pay for the Liability Claims Rep is $37,495 - this is paid during the training period as well.