J'ai postulé en ligne. J'ai passé un entretien chez GEICO (Poway, CA) en mars 2013
Entretien
Started out with an online application, GEICO mainly works with referrals and will call you back immediately if you were referred from a current employee. It starts out with an email indicating the best time to call you, the phone conversation is pretty mundane basically wanting to hear your "phone voice" since this is a call center they want to know how you sound. Next step would be the actual interview, which is an all day event. Starts out with a computer proficiency test if you pass, you're onto the actual interview, then a mock call is set up where act like you're a customer service rep, then onto the phones to connect to tenured agents and hear what they sound like, which lasts for an hour, possibly longer if they forget and last but not least, another INTERVIEW with someone else! If all goes well the last person you interview with will be the one who hires you.
J'ai passé un entretien chez GEICO (Virginia Beach, VA)
Entretien
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
J'ai postulé via une autre source. Le processus a pris 2 semaines. J'ai passé un entretien chez GEICO
Entretien
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour
J'ai postulé en ligne. J'ai passé un entretien chez GEICO (Tampa, FL)
Entretien
It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.
Questions d'entretien [1]
Question 1
1. Tell me a time when you had to deal with a customer and provided empathy?