I applied on the Geico website. A couple of days later, I received a phone call from one of their HR representatives who did an informal telephone interview. Explained the pay, job responsibilities and a little about the company. After asking if I were interested in speaking further, I was invited to come in and go through their testing. The testing is ridiculous and I described it as an episode of Survivor. First, there was a typing test. If you have a decent typing speed and can multi-task, these tests are a breeze, really they are. It was a standard typing test where you just type a block of text. When it's done, someone comes in and calls names to take them out of the room. Those people didn't pass the test and are allowed to go home. Those who do pass go into another part of the test. There were tests that tested your ability to listen and type at the same time, enter information into the correct database. After each test, the person comes into the room, calls more names, have them leave and then another set of tests. If you pass all those tests (all are on a computer), then you're invited to speak 1 on 1 to an HR representative where they ask you MORE questions about yourself, about your experiences and how you relate to others. They tell you about the position, the rate of pay, their expectations, benefits, hours, scheduling. I can say this, they are VERY thorough. They also give you the opportunity to ask questions of them. If that goes well, then they ask you to do some role play where you take calls from (them) irate customers, follow a script of information and see how well you are at documenting calls and resolving problems. Your HR rep is making all of the phone calls and they attempt to use different accents and different temperaments to throw you off. Unfortunately, I'm in the deep south. Their accents all sound southern to me (I'm from the west coast originally). If that goes well, then they invite you to speak to a supervisor in the department and spend some time listening to actual phone calls. This was to me the best part of the interview process because you get to see what the phone calls are actually like, and what their employee actually has to do from beginning to end (taking calls, using different screens, documenting as you go along, etc.). I think I may have spent about 2 hours in this portion. I rather enjoyed it and it didn't seem that long. If you're successful (or not) in that process of speaking to a supervisor and then giving them a good impression of what you've learned and noticed by shadowing their employee, an offer is made. The entire process is somewhere between 8 and 10 hours and I was a former government employee. It cumulatively didn't take me that long to get a job where my base pay was double. It's too long just to work for an insurance company.