The hiring process was long in my opinion. First you get a phone call (prescreening) where she just asked about jobs on your resume, why did you leave? and what other job have u applied for? After that i went into the woodbury office took a computer based test, typing skills & multi-tasking pretty easy. Thankfully i passed the exam and went and did the face to face interview, then i was moved onto the second part of the interview process where i had to take a few calls, just to see what the job would be like. Then i was also to shadow (sit side by side) with a live representative listen to a few calls. then i went on the final face to face interview.

It took 1 month all together from 4/16/25 to 5/13/25. Pretty lengthy process. Step 1: 30 min behavioral-situational based assessment. The type of assessment they had me take really didn't have much to do with the actual role which was a tad bit frustrating. Step 2: 30 minute interview. Be prepared to know your job history. The recruiter began by discussing the role, training expectations and she asked some behavioral questions. There are 2 role play scenarios. I know I did well in the interview, I was told by the recruiter she would endorse me to the hiring manager however on 5/13/25, I received a rejection letter 2 weeks after the interview (after being told it would take only 1-3 business days to hear back) which is disappointing considering I was qualified and I interviewed well.