This company is very responsive thru the multiple levels of interviews. I filled out an application online and got a link for an assessment the same night. The first assessment had personality questions. The second assessment had a type test and multitasking in a simulated environment. I received a call from a recruiter and had an unscheduled interview on the spot the next evening. I was asked about my experience and how it relates to this position. Training was explained along with position expectations. I passed the recruiter interview and got a call the same evening from Geico HR to schedule a mock interview for pretend customer service environment for the next morning. I had a minimal amount of time to study a company and apply the guidelines to live customer service calls from the Geico interviewer. I passed that and moved on to a live video interview the same afternoon with someone from HR. Make sure you follow all instructions for every interview phase. She had a great poker face but offered me an on the spot offer with a big smile. I had to do an extensive background check, the most difficult one I’ve ever done. I took a hair drug test. They go back 6 months for every drug. I had to provide employment history to the background check company for the last 5 years. They verify every employer, position and time with the company. They also did a nationwide criminal and credit check. I received an email 16 days after my original application congratulations on clear background and drug screen. They will provide orientation info one week before orientation.